As a first time buyer without any knowledge of what was to be expected, Michelle was with me all of the way. From the onset, Michelle explained the process. I was told whom I would be interacting with at each level of the purchase, from the mortgage company, recommendations for household insurance, etc. Not only did Michelle call me weekly to touch basis, she met with me in person to go over any details or check lists, while explaining each detail. All of my telephone calls to Michelle were returned promptly. Because Michelle was so thorough I knew what questions to ask. Not only being knowledgeable Michelle is personable. You feel like she’s a friend also while being totally professional. As overwhelming as it was at times, Michelle was always there to bring me back to some type of normalcy in my life. I will definitely recommend Michelle to my friends or anyone buying or selling a house. She’s a keeper!